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IHG® redefines the global travel experience with hybrid multicloud network

InterContinental Hotels Group (IHG) welcomes over 10,000 customers to its properties every day. To support new capabilities and get closer to its customers, they needed an optimized hybrid multicloud network with performance hubs located around the globe.

IHG partnered with Equinix to deploy physical infrastructure in five regions to support 1,600 hotels in 27 countries and build a foundational software-defined network, providing the agility to connect to partners, SaaS vendors and clouds globally. They now move data and applications rapidly between regions for its over 115 million customers using the IHG One Rewards mobile app.

The customer mobile device has now become the edge. We have to deliver functionality not only for the experience to book their travel, but also their experience inside the property. IHG can add partners, bring in new SaaS providers and can keep moving in a very agile manner, adding more innovation on top of that without having to rebuild the network.
Eric Norman
Head of Infrastructure, Architecture, Innovation, InterContinental Hotels Group