Tram System levels up cloud-based communication services

Launching a cloud platform built for performance and growth

Using Equinix Fabric® and Equinix data centers in Osaka and Tokyo, Tram System launched TramOneCloud CXi, a platform that provides end-to-end communication services. 

Embracing cloud transformation to drive global expansion 

Tram System needed to integrate a new offering based on NICE CXone, a leading cloud-based contact center, with two existing services, creating a single comprehensive cloud platform that would also support its entry into international markets. This required robust and secure connectivity between NICE’s network and Tram System’s infrastructure across two locations in Japan, and a way to reach users beyond the country’s borders. 

A high-performing, secure digital platform 

Equinix provided the digital infrastructure for Tram System’s new TramOneCloud CXi platform that combines market-leading NICE CXone CCaaS capabilities with Tram System’s Voice as a Service and Unified Communications as a Service offerings. Direct connections between Tram System and NICE ensure high performance, reliability and security, “enabling easy interconnection with service partners,” says Mr. Yukihiro Kajita, President and CEO of Tram System Co., Ltd. In addition, the dual-metro infrastructure strategy enables business continuity and low latency for end users. 

Tram System can now provide cost-effective yet fully featured services to small and mid-size businesses. TramOneCloud CXi has already surpassed its initial business-acquisition target by more than 130%. 

Continued growth opportunities 

Access to Equinix Fabric gives Tram System the runway for future expansion. The company expects to add new SaaS features, such as interactive voice response, text conversion and generative AI; integrate Amazon Web Services® (AWS®) and Microsoft Azure® services; and potentially enter international markets. 

Benefits

Direct connectivity to service-provider partner 

Equinix offered Tram System reliable, private, low-latency network connections to NICE CXone, the cloud platform that Tram System’s new Cloud Contact Center Systems as a Service (CCaaS) solution is based on. 

Dual-metro strategy 

The ability to host its new cloud platform in Equinix data centers in two major Japanese metros ensures business continuity and a low-latency experience for users in the respective metros and their surrounding regions. 

Connectivity for future growth 

Access to Equinix Fabric enables future expansion for Tram System via connections to major cloud providers and global market reach.