Streamlining access to our IBX facilities worldwide to deliver a consistently faster and standardized global experience. IBX access permissions in the Equinix Customer Portal will automatically reflect in our security systems, getting your team to the colocation floor faster – less than 10 minutes after initial security enrollment.
Improving our internal billing systems to ensure invoices are easier to receive and reconcile. We are also expanding the rollout of the invoice inquiry process to enable ease of use.
Providing timely, accurate, and targeted incident information with a focus on meaningful data that is both informative and actionable including developing an accessible status view with real time incident updates.
We continue to invest in your end-to-end digital user experience. When you log in to the Equinix Customer Portal (ECP) you can easily toggle among many of our product portals with a single login to save you time and simplify how you engage with us.
Reimagining the Smart Hands experience to improve service delivery. Smart Hands now includes a guided ordering process that provides more scheduling options, at-a-glance view of all order statuses and a direct connection with your assigned technician.
Improving our customer inquiry process with new software and training for our customer-facing teams. This provides more visibility to our teams and to you on the status of your inquiry and enables a more efficient and consistent resolution to your issue or request.
For a better, faster way to get up and running, we now offer a cabinet solution that is purpose-built for global business interconnection on Platform Equinix. Secure Cabinet Express is colocation made simple: a pre-configured, standardized and interconnection-ready colocation product that meets the requirements of more than 80% of Secure Cabinet orders but takes 66% less time from quote to fulfillment.
Multi-quantity cross connect ordering was completed in 2021 which reduces cycle time by giving you the ability to order more than one cross connect at a time. Cross Connect Scheduler was also released in 2021 giving you the ability to future date the installation of your cross connect orders, improving delivery times.
Improving our end-to-end processes, from signature to delivery, to get your service turned up quickly, consistently, and accurately. With additional globalized customer communication standards, these improvements enable a consistent deployment experience across all locations.