Providing our customers with a world-class customer experience is a top priority for Equinix. We are excited to welcome you as an Equinix customer and are here to support you throughout this integration and beyond.
Once the integration is complete, you will gain access to the Equinix Customer Portal (ECP) and the Equinix Global Service Desk (GSD). We will notify you in advance when your access to these resources is available. The following information will help you and your teams prepare to transition to Equinix.
The information we shared with you via email, and further details of these changes, can be found in this resource center and will be updated regularly. We encourage you to visit this site regularly over the next few months to help you prepare for your transition to Equinix.
If you cannot find answers to your questions in this resource center, please contact your Account Manager or the Integration Customer Care Support Team.
Your AM will continue to support your account and assist you with commercial matters. These may include but are not limited to:
Your CSM is your advocate within Equinix and will support you on upgrades, expansions and additional services. Your CSM will also ensure you get the best value from your Equinix products and help you leverage Equinix resources to support your business objectives.
Your CSM is also your single point of contact for service management and will work with you to resolve the following:
Your SE is your technical point of contact who will support you and your Account Manager in the following:
Your BA will support you and your team with any questions about invoices and invoicing escalations.
Once you are fully integrated into Equinix Customer One™ (ECO) and have established access to the ECP, you can also find the contact details for your account team on the Support tab → My Equinix Contacts in the ECP.