Welcome to Platform Equinix™

A customer guide for self-service options, customer care contacts, and Equinix product and policy information to help you deploy data center operations, expand your interconnections and grow your business on Platform Equinix™.

Getting Started

  • Global Customer Care:
    The Global Service Desk (GSD) is the initial point of contact for customer service issues and order placement.
  • Customer Success Manager (CSM):
    Contact your assigned CSM for onboarding activities, account management and issue escalation management.
  • IBX Tour:
    Contact your CSM to schedule a tour.
  • Customer Newsletter:
    Sign-up to find analyst reports, new data center openings, ecosystem updates, product enhancements, events and more.
 Self Service Ordering and Operations Management:



IBX Data Centers

Locations and Benefits




Equinix Products & Policies

Integration into Platform Equinix