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Welcome to Platform Equinix™

A customer guide for self-service options, customer care contacts, and Equinix product and policy information to help you deploy data center operations, expand your interconnections and grow your business on Platform Equinix™.

Getting Started

  • Global Customer Care:
    The Global Service Desk (GSD) is the initial point of contact for customer service issues and order placement.
  • Customer Success Manager (CSM):
    Contact your assigned CSM for onboarding activities, account management and issue escalation management.
  • IBX Tour:
    Contact your CSM to schedule a schedule a tour.
  • Equinix Glossary:
    Find commonly used industry terms on Equinix portal products.
  • Customer Newsletter:
    Sign-up to find analyst reports, new data center openings, ecosystem updates, product enhancements, events and more.
 Self Service Ordering and Operations Management:
  • Equinix Customer Portal: Log in to place cross connect orders, open work tickets, get reports and manage interconnections.
  • Equinix Marketplace: Log in to find, connect and market to a growing business ecosystem of over 9,500 members across Platform Equinix™.
  • Equinix Cloud Exchange Fabric: Brings together cloud service providers and customers, enabling them to establish affordable, private, high-performance connections within Platform Equinix.
  • Equinix Internet Exchange: Enables networks, content providers and large enterprises to exchange internet traffic through the largest global peering solution across more than 25 markets.  
  • Equinix Partner Central: Your go-to source for the latest partner information and sales and marketing resources.



IBX Data Centers

Locations and Benefits




Equinix Products & Policies

Integration into Platform Equinix