Welcome to Platform Equinix™
A customer guide for self-service options, customer care contacts, and Equinix product and policy information to help you deploy data center operations, expand your interconnections and grow your business on Platform Equinix™.
- Global Customer Care:
The Global Service Desk (GSD) is the initial point of contact for customer service issues and order placement.
- Customer Success Manager (CSM):
Contact your assigned CSM for onboarding activities, account management and issue escalation management.
- IBX Tour:
Contact your CSM to schedule a tour.
- Customer Newsletter:
Sign-up to find analyst reports, new data center openings, ecosystem updates, product enhancements, events and more.
- IBX Services: SmartHands, Inbound/Outbound Packages and Trouble Tickets:
Learn about services to help you manage your data center onboarding.
- Equinix Customer Portal: Log in to place cross connect orders, open work tickets, get reports and manage interconnections.
- Equinix Cloud Exchange Fabric: Brings together cloud service providers and customers, enabling them to establish affordable, private, high-performance connections within Platform Equinix.
- Equinix Internet Exchange: Enables networks, content providers and large enterprises to exchange internet traffic through the largest global peering solution across more than 25 markets.
IBX Data Centers
Locations and Benefits
- Global Locations:
Learn the strategic value of Equinix metro locations and corresponding IBX data centers around the world.
- IBX Quick Reference Guide:
Review all IBX data centers across key attributes.
- Technical Specifications:
Get specifications on the location, facility, services and certifications of each IBX data center.
- Data Center Certifications:
Find IBX certifications and standards by type or location.
- Global IBX On-Site Tools:
Review the Equinix guidelines for IBX on-site tools use, internet access and the use of IBX facilities.
- Global IBX Emergency Procedures:
Review the Equinix procedures for IBX building evacuation in case of an emergency.
Equinix Products & Policies
Integration into Platform Equinix
- Equinix Glossary:
Find commonly used industry terms on Equinix portal products.
- Equinix Marketplace: Log in to find, connect and market to a growing business ecosystem of over 9,500 members across Platform Equinix™.
- Equinix Partner Central: Your go-to source for the latest partner information and sales and marketing resources.
- Global Pricing and Billing Guidelines:
Understand current pricing and billing policy, as well as invoicing procedures.
- Global IBX Policies:
Customer terms and conditions for using Equinix IBX® data centers.
- Equinix Product Policies and SLAs:
Find Equinix’s policies for products and services.
- All Products and Services:
Find Equinix products and services to interconnect with anyone in the world and integrate services you need to run your business.