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Equinix Product Policies & Special Offerings

Welcome to Equinix’s Product Policies & Special Offerings. Here you will find Equinix’s policies for products and services categorized by product family as well as Equinix's offerings per applicable product and service. The links reflected below will direct you to the particular policy, products and/or services you may currently have or may have recently ordered. Each policy, product and service is subject to change by Equinix.

The Products listed below may not be available in all IBX® (International Business Exchange) Data Centers. Please contact your authorized Equinix Sales Representative if you have questions.

IBX Policies

International Business Exchange Center Policies.

Product Policies and Service Level Agreement

Terms and conditions applicable to Equinix BCTR product and services.

Terms and conditions applicable to Equinix Colocation product and services.

Terms and conditions applicable to Equinix Power product and services.

  • Metered Power Measurement and Calculation Policy English | Portuguese | Spanish
  • Generator Run Time Calculation Policy – Only available in South Africa English

Terms and conditions applicable to Equinix Custom product and services.

Terms and conditions applicable to Equinix Interconnection product and services.

Terms and conditions applicable to Equinix Services.

  • Managed Connectivity Services - Available in APAC only English
  • Remote Console Access Requests Smart Hands Policy English | Portuguese

Terms and conditions applicable to Equinix Services.

  • Third Party Software Terms English

Managed Solutions

Terms and conditions applicable to Equinix Managed Solutions

  • Equinix Managed Solutions English

  • Enablement Services - Global English
  • Enablement Services - Equinix Fabric English
  • Enablement Services - Network Edge English
  • Equinix Digital Infrastructure Management English
  • Managed Private Backup English
  • Managed Private Firewall English
  • Software Licensing English | Portuguese
  • Managed Solutions Premier Support English
  • Managed Container Service English
  • Managed Private Storage Product Policy English
  • Managed Private Cloud English
  • Private Hardware Services Policy English
  • DDoS Mitigation Service Product Policy English

Managed Solutions Local Legacy Policies

Service-level agreements applicable to managed services in Brazil.

Service-level agreement applicable to managed services in the Netherlands.

  • Netherlands Managed Services Policy English
  • Managed Network Edge Policy English

Service-level agreements applicable to managed services in the UK region.

  • DDoS Mitigation SLA English
  • Infrastructure as a Service SLA English
  • Data Backup SLA English
  • Managed Firewall SLA English
  • Managed Load Balancer SLA English
  • Managed Network Device SLA English
  • Managed Servers SLA English
  • Monitoring and Maintenance SLA English
  • Network Connectivity - 3rd Party Circuits SLA English
  • Network Connectivity - Dark Fibre SLA English
  • Support Services SLA English
  • Managed Network Edge Policy English

Service-level agreements applicable to managed services in the IE region.

  • IRE Backup SLA English
  • IRE DDOS Mitigation SLA English
  • IRE Infrastructure Platform Services (IPS) Policy English
  • IRE Managed Firewall SLA English
  • IRE Managed Load Balancer SLA English
  • IRE Managed Network Device SLA English
  • IRE Managed Servers SLA English
  • IRE Monitoring and Maintenance SLA English

Service-level agreements applicable to managed services in Spain.

  • Support Services Policy English
  • Cloud Protection Policy English
  • Managed Disaster Recovery Policy English
  • Infrastructure Platform Service Policy English
  • Monitoring Services Policy English
  • Managed Firewall Policy English
  • Management Services Policy English
  • Customer Connect Policy English
  • Managed Backup (Smart) Policy English
  • Managed Services - DDOS Mitigation Policy English
  • Managed Backup (Cloud Protection) Policy English
  • Managed Backup (Remote) Policy English

Service-level agreements applicable to managed services in Finland.

  • Managed Firewall Policy English
  • Infrastructure Platform Services (IPS) Policy English
  • Equinix Connect for Managed Services Policy English
  • Managed Network Device Policy English
  • Managed Backup Policy English

Service-level agreements applicable to managed services in Japan. 

  • Cloud Integration Services English | Japanese
  • Infrastructure Platform Services (IPS) English | Japanese
  • Digital Infrastructure Management (DIM) *Former Managed Equipment Services English | Japanese
  • On-Site Monitoring Services (Monitoring Services Product (On-Site Monitoring), Managed Services - Custom Product (On-Site Monitoring), Enablement Services Product (On-Site Monitoring)) English | Japanese
  • System Engineering Services English | Japanese
  • siteROCK Monitoring Services (Monitoring Services Product, Managed Services - Custom Product (Monitoring), Enablement Services Product (Monitoring)) English | Japanese
  • siteROCK Security Services (Security Services Product, Managed Services - Custom Product (Security), Enablement Services Product (Security)) English | Japanese
  • Hardware Services English | Japanese

Digital Services

Terms & conditions applicable to Network Edge.

  • Network Edge Policy English | Portuguese | Japanese
  • Managed Network Edge (also known as Network Edge - Extended Support) Policy - Available in the United Kingdom, the Netherlands, Spain, Brazil, and Japan only English | Portuguese

Terms & conditions applicable to Precision Time.

Terms and conditions applicable to Customer’s use of Third-Party Products.

Terms & conditions applicable to Equinix Fabric.

Promotions and Offerings

Terms and conditions and fees applicable to the de-installation of Equinix’s Power Circuit Services.

Terms and conditions applicable to the Smart Hands Support Plan.

Terms and conditions applicable to the DCS Portability Offering.

  • Global Portability Offering English

Terms and conditions applicable to all beta and trial Services offerings.

  • Evaluation Services Product Policy English

Terms and conditions applicable to any Services which are ordered via APIs.

  • API Orders Product Policy English

Terms and conditions applicable to Third-Party Billing Agents.

Channel

Terms and Conditions aplicable to Equinix Partner Programs.

  • Resale Policy English
  • Partner Code of Conduct English
  • Equinix Authorized Distributor Program Guide English

Support Services

Terms and Conditions aplicable to Premium Support services.

  • Equinix Premium Support Product Policy English

Others

Terms and Conditions applicable to general services.

  • Equinix Global Ordering Policy English
  • Equinix International Trade Policy English