Equinix Product Policies & Special Offerings

Welcome to Equinix’s Product Policies & Special Offerings. Here you will find Equinix’s policies for products and services categorized by product family as well as Equinix's offerings per applicable product and service. The links reflected below will direct you to the particular policy, products and/or services you may currently have or may have recently ordered. Each policy, product and service is subject to change by Equinix.

The Products listed below may not be available in all IBX® (International Business Exchange) Data Centers. Please contact your authorized Equinix Sales Representative if you have questions.

IBX Policies

International Business Exchange Center Policies.

Product Policies and Service Level Agreement

Terms and conditions applicable to Equinix BCTR product and services.

Terms and conditions applicable to Equinix Power product and services.

  • Metered Power Measurement and Calculation Policy 

Terms and conditions applicable to Equinix Custom product and services.

Terms and conditions applicable to Equinix Interconnection product and services.

Terms and conditions applicable to Equinix Services.

Managed Services

Service-level agreements applicable to managed services in Brazil.

Service-level agreement applicable to managed services in the Netherlands.

Service-level agreements applicable to managed services in the IE region.

Service-level agreements applicable to managed services in Spain.

  • Support Services Policy
  • Cloud Protection Policy
  • Spain Managed Services DRaaS Policy
  • Infrastructure as a Service Policy
  • IT Monitoring Policy
  • Managed Firewall Policy
  • Management Services Policy
  • NAS Services Policy
  • Network Connectivity Policy
  • SAN Storage Policy
  • Smart Backup Policy

Service-level agreements applicable to managed services in Finland.

  • Managed Firewall Policy
  • Infrastructure Platform Services (IPS) Policy
  • Equinix Connect for Managed Services Policy
  • Shared Managed Storage Policy
  • Managed Network Device Policy
  • Managed Backup Policy

Digital Services

Terms & conditions applicable to SmartKey.

  • SmartKey Policy

Terms & conditions applicable to Network Edge.

Terms & conditions applicable to Precision Time.

  • Precision Time

Offerings

Terms & conditions and fees applicable to the de-installation of Equinix's Cross Connect and Equinix’s Power Circuit products.

Terms & conditions applicable to the Smart Hands Support Plan.

Terms & conditions applicable to the GTC Portability Offering.