Equinix Statement to Customers and Partners Regarding Coronavirus

Last Updated on April 2, 2020

Due to the Novel Coronavirus (COVID-19), Equinix has implemented several precautionary procedures that reflect our company’s focus on:

  • The health and safety of our customers, partners and employees
  • The continuity of our business services, especially infrastructure supporting the health, financial, government, and technology sectors critical to maintaining public health and stabilizing the economy
  • Compliance with governmental regulations and public health guidance and ordinances in several cities and countries

Equinix has activated business continuity and pandemic plans with the intent to ensure seamless business operations for customers and partners throughout this situation, including best efforts for all data centers to remain fully operational and equipped with the necessary equipment and supplies. In addition, Equinix is closely following the recommendations of government and public health authorities and will update its policies and procedures as appropriate and necessary. This is a fluid and evolving situation and there is no guarantee the current response as outlined below will not be changed or effected as the situation unfolds.

We greatly appreciate your understanding and cooperation throughout this global pandemic. Please check this site often and refresh the page by clicking the button on your browser to load the most recent content. If you have additional questions regarding our response to the coronavirus, please contact your Customer Success Manager.

Equinix Business Continuity Program Overview

Equinix Business Continuity Program FAQ

Equinix Pandemic Plan Overview

Equinix IBX Access Status Grid

Frequently Asked Questions

IBX Access

1. Are customers able to access IBX locations during COVID-19?

2. What does restricted access mean?

3. Why move IBX access to appointment-only and how do customers schedule appointments?

4. Are there any changes for BCTR (Business Continuity Trading Room) customers?

5. How do customers receive shipments to IBX facilities under these new restricted and appointment-only policies?

6. What changes have been made to IBX shipment policies?

7. Will Equinix continue to allow access to conference rooms and break rooms in IBXs?

8. What procedures has Equinix implemented across its IBXs globally?

9. How is Equinix managing its on-site IBX employees to minimize risk and protect the health and safety of customers and employees?

10. How is Equinix handling the various government regulations and public health guidance globally including recent lockdown ordinances in several cities and countries?

11. If an IBX becomes inaccessible due to a government curfew what steps would Equinix take and what products/services could be materially impacted?

12. Will Equinix consider temporarily suspending physical access to the IBX for customers?

13. Can Equinix disable the biometric (hand/finger)readers due to health concerns?

14. Under the current conditions, is Equinix planning to reduce/interrupt any products/services?

15. Will Equinix continue to support on-site audits?

16. What measures has Equinix implemented to protect its non-IBX employees?

17. How can I ensure I receive future notifications about any changes that take place regarding an IBX?


Preventative Measures

1. What measures will Equinix take if a COVID-19 case is confirmed at an IBX facility?

2. In the event of a confirmed case of Coronavirus found inside an IBX facility, how quickly will Equinix communicate with customers?

3. In the event of a confirmed case of Coronavirus found inside an IBX facility, what is the evacuation procedure in an Equinix IBX?

4. Can a customer activate the Business Continuity Trading Room (BCTR) in order to prevent/mitigate the spread of the Coronavirus?

5. Does Equinix have a CEAS (Corporate Emergency Access System) membership?


Cleaning

1. In the event of a confirmed case of the Coronavirus inside an IBX facility, will Equinix close the IBX for cleaning and disinfecting and for how long?

The duration of the cleaning activities may vary depending upon the areas exposed. These areas may include the security check-in area, man traps, corridors, toilets and specific data halls or flex space.

The cleaning would be carried out by the contracted vendor for that site or a specialty vendor, subject to government directives or other relevant regulators. The cleaning crew would be escorted by security staff and will not access customer spaces unless the area has been exposed to a confirmed case subject. If the customer uses Flex space as office space, then Equinix will enter customer Flex space to clean it. All efforts would be made to ensure a thorough and speedy cleaning process.

2. In the event of a suspected but unconfirmed case of Coronavirus at an IBX facility – whether an employee, customer, partner or vendor – will Equinix close for cleaning? How and when would Equinix communicate with customers?

3. In the event an employee, customer, partner or vendor becomes aware that they have had close contact with someone having a confirmed case of COVID-19 and they had subsequently spent time in an IBX, does Equinix plan to close for cleaning? What will be communicated to customers?

4. In the event of a confirmed case of the Coronavirus inside an IBX facility, what level of cleaning/disinfection will be done?

5. Will Equinix provide cleaning and disinfection service (chargeable) for our Equinix owned space including BCTR, Flex space or colocation if requested?

6. Does Equinix sanitize your biometric devices such as hand scanners on a regular basis?

7. Will customers be able to enter the IBX facility for urgent matters during the cleaning process?

8. Are Equinix's air filters capable of filtering germs and how often do you change the air filters?


Response

1. Would Equinix provide remote hands services in the event of travel bans/access denial?

2. If a person is confirmed to be infected while being in an Equinix facility, will Equinix disclose the identity of the person?

3. How will Equinix staff an affected IBX to ensure continued operations?

4. If there is a confirmed case of Coronavirus in a building where Equinix operates an IBX but Equinix does not own the building, how will Customers learn of the confirmed case and what measures will Equinix take?


Planning

1. Is it possible that my new deployment or orders may be delayed?

2. What is Equinix's plan in the event of a new construction being affected?

3. What has Equinix done to ensure there are no shortages of materials required to keep the IBX operational and to keep disruptions to a minimum?

4. Equinix security in Asia-Pacific are required to wear face masks. Are other Equinix staff required to wear masks?

5. Could you share your BCP? If not, what can you share to help me understand your contingency plan?

6. Who can I contact for more information?