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Through our Equinix Smart Hands™ service, our highly trained and experienced IBX® Technicians provide remote management, custom installations, and equipment troubleshooting assistance 24 hours a day, 7 days a week, 365 days a year. You can’t be at the IBX data center all the time, but we are.
Equinix Smart Hands services include:
Equinix Smart Hands allows customers to manage/outsource their business operations and maximize uptime within an Equinix International Business Exchange™ (IBX®) center by utilizing Equinix’s technical resources.
You can't be at your IBX space all the time, but we are. Our IBX staff of engineers, technicians, and customer care specialists provide a wide range of onsite technical and logistical support 24 hours a day, 7 days a week.
As a managed service provider, Arces needs to satisfy a range of client requests for a fixed monthly fee. Equinix provides the options that help Arces deliver on its commitment.