Equinix Customer Portal

Your infrastructure operates 24 hours a day, 7 days a week, 365 days a year, and so does Equinix Customer Care. The convenient Equinix Customer Portal gives you instant access for reporting issues, opening trouble tickets, and ordering new services.

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Customer Portal

The Equinix Customer Portal allows you to:

  • Open work visit tickets
  • Schedule shipments
  • Place orders for Smart Hands™ assistance or turn up a cross connect
  • Open trouble tickets
  • Manage site access for your personnel

Log in to the Equinix Customer Portal 

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Sales: +1.800.322.9280
Support: +1.866.378.4649

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