Equinix Customer Portal FAQs
*An Equinix International Business Exchange™ (IBX®) is how Equinix refers to its data centers. IBXs provide access to vital ecosystems where major networks, enterprises and business partners interconnect to each other and to more than 1,800+ available networks.Expand All
What is the Equinix Customer Portal?
The Equinix Customer Portal enables customers to manage their users and services with Equinix online 24/7, 365 days a year. Users can place orders directly for IBX data center products and schedule services on the portal at their convenience from their desktop computer or mobile devices. Customers may also view order status, access reports and account information, and view invoices, which can help increase productivity and efficiency.
What are the differences between the Verizon Portal and Equinix Customer Portal (ECP)?
The Verizon Portal and Equinix Customer Portal (ECP) offer similar functionalities for customers to engage with Verizon and Equinix, respectively. ECP is your portal for all transactions. As of October 9, 2017, all customers who conveyed as part of the Verizon integration will be able to leverage ECP as a single portal to conduct business with Equinix.
ECP offers the following capabilities:
- Manage user profiles and permissions
- View invoices
- Submit orders for Equinix Smart Hands™, trouble tickets, access enrollment, etc.
NOTE: Cross connects and intra-facility cables (IFCs) can be ordered via ECP in October
- Request site visits
- Manage shipments
How can I (and who should) get access to the Equinix Customer Portal?
Customers’ accounts, users and assets will be migrated to the portal. Administrators and users will be onboarded to the portal via an invitation to https://portal.equinix.com with an encrypted link that will guide them through the setup of their password and security questions.
Administrators should receive these ECP invitations the day before their migration go-live on October 9, 2017.
Your company administrators may set up additional portal users and permissions for people with the following responsibilities: product purchasing and billing, managing network operations and scheduling onsite IBX services. Watch the instructional video.
When will I have access to the Equinix Customer Portal (ECP)?
You will receive a registration email the day before the Equinix migration on October 9, 2017. You will then be able to register on the day of migration and have access to ECP. Please contact our Global Service Desk (GSD) for 24/7/365 support.
When you are migrated onto the Equinix platform, your current Administrators will be given the role of ECP Administrator and all other users will be registered as standard ECP users. All standard users and Administrators will receive a user name via email and will be prompted to create a 4-digit PIN and security questions for the Equinix Customer Portal.
When will I receive my login details for the Equinix Customer Portal (ECP)?
You will receive an email with your registration details the day before your migration on October 9, 2017. Please contact our Global Service Desk (GSD) if you did not receive your credentials before go-live.
How do I manage my Access Control List (ACL) / User Profiles and Permissions?
Access Control Lists are known as “user profiles and permissions” on ECP. ECP Administrators are able to manage user profiles and permissions directly on ECP.
ECP functionality includes the following capabilities:
- Manage user permissions and profiles
- View monthly invoices
- Order cross connects, intra-facility cables (IFCs), and Equinix Smart Hands services
- Open trouble tickets and schedule services such as shipments and work visits
- View Install Base assets
What is the purpose of the 4-digit PIN on ECP?
The 4-digit PIN enables the Global Service Desk (GSD) to authenticate customers via telephone. Once authenticated, contacts will be able to request updates on open orders or service requests and can request to speak directly with IBX technicians working on issues.
What products and services will be available to order on the Equinix Customer Portal?
All space, cage and power services are available for ordering including Equinix Smart Hands™, shipments and work visits.
Internet Exchange port ordering for peering is available via the portal for users of Miami (MI1) and São Paulo (SP4) sites.
Can I still access the Verizon Portal after the first- and second-migration-phase activities for these sites?
No, as each former Verizon site is migrated to the Equinix platform, customers will lose access to the Verizon Portal for these first- and second-migration-phase sites.
Where can I go for help with the Equinix Customer Portal?
Watch the onboarding videos:
Learn how ECP can work for you:
- Portal Preview (public walk-though)
- User Documentation for the Equinix Customer Portal (login access)