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Equinix Customer Portal

Your infrastructure operates 24 hours a day, 7 days a week, 365 days a year, and so does Equinix Customer Care. The convenient Equinix Customer Portal gives you instant access for reporting issues, opening trouble tickets, and ordering new services.

Equinix Customer Portal

Customer Portal

The Equinix Customer Portal allows you to:

  • Open work visit tickets
  • Schedule shipments
  • Place orders for Smart Hands™ assistance or turn up a cross connect
  • Open trouble tickets
  • Manage site access for your personnel

Log in to the Equinix Customer Portal


Customer Portal Mobile App

The Equinix Customer Portal mobile app lets you order, plan, and manage your requests and services wherever you are. Available on both iOS and Android.

App Store

app google


Mobile App Portal