Equinix Product Policies & Special Offerings
Welcome to Equinix’s Product Policies & Special Offerings. Here you will find Equinix’s policies for products and services categorized by product family as well as Equinix's offerings per applicable product and service. The links reflected below will direct you to the particular policy, products and/or services you may currently have or may have recently ordered. Each policy, product and service is subject to change by Equinix.
The Products listed below may not be available in all IBX® (International Business Exchange) Data Centers. Please contact your authorized Equinix Sales Representative if you have questions.
IBX Policies
International Business Exchange (IBX®) Data Centers
International Business Exchange Center Policies.
Product Policies and Service Level Agreement
Business Continuity
Terms and conditions applicable to Equinix BCTR product and services.
Colocation
Terms and conditions applicable to Equinix Colocation product and services.
Power
Terms and conditions applicable to Equinix Power product and services.
Custom
Terms and conditions applicable to Equinix Custom product and services.
Interconnection
Terms and conditions applicable to Equinix Interconnection product and services.
Services
Terms and conditions applicable to Equinix Services.
- Managed Connectivity Services - Available in APAC only
Managed Services
Brazil
Service-level agreements applicable to managed services in Brazil.
- Software Licensing
- Managed Storage
- Hardware
- Customer Connect
- Managed Backup
- Managed DDos Mitigation
- Technology Matrix
- Managed Firewall
- Service Level Manager
- Virtual Private Server
- Managed Private Cloud for Colo Space
- Managed Load Balancer
- Database Cloud
- Premier Support
- Brazil Services Catalogue
- Monitoring Services
- Infrastructure Port
Netherlands
Service-level agreement applicable to managed services in the Netherlands.
United Kingdom
Service-level agreements applicable to managed services in the UK region.
- DDoS Mitigation SLA
- Infrastructure as a Service SLA
- Data Backup SLA
- Managed Firewall SLA
- Managed Load Balancer SLA
- Managed Network Device SLA
- Managed Servers SLA
- Monitoring and Maintenance SLA
- Network Connectivity - 3rd Party Circuits SLA
- Network Connectivity - Dark Fibre SLA
- Storage as a Service SLA
- Support Services SLA
Ireland
Service-level agreements applicable to managed services in the IE region.
Spain
Service-level agreements applicable to managed services in Spain.
Finland
Service-level agreements applicable to managed services in Finland.
Digital Services
Network Edge Policies
Terms & conditions applicable to Network Edge.
Edge Precision Time Policies
Applies only to the U.S. and Canada.
Offerings
De-Install Offerings
Terms & conditions and fees applicable to the de-installation of Equinix's Cross Connect and Equinix’s Power Circuit products.
Bundled Offerings
Terms & conditions applicable to the Smart Hands Support Plan.
Portability Offering
Terms & conditions applicable to the GTC Portability Offering.