Itconic and Cloudmas Customer Resource Center

Bank Detail Changes – Direct Debit – Shared Services Center

As part of our ongoing commitment to keep you up to date, we want to notify you of the following finance and operational changes which will come into effect on 1 October, 2018.

Bank Detail Changes

From 1 October, 2018, our bank details in are changing to:

Spain:

Portugal:

• All payments made to us up to and including 30 September, 2018, should be paid into our existing bank account. The new HSBC bank account details should ONLY be used for payments made to us from 1 October, 2018 onward. Until this date, please continue to use the existing payee bank details.
• Your first invoice from Equinix (Spain), S.A.U. or Equinix (Portugal) Data Centers, S.A. from the ECO platform, will be issued from 1 November, 2018 and will include these bank details.

Direct Debit Update

As we are migrating our in-banking services to HSBC Bank Plc, if you are currently paying by direct debit, you do not need to take any action. However, for customers in Spain, please be aware of the following:

• With effect from 1 October, 2018, your direct debit will be collected via Equinix (Spain), S.A.U.
• Equinix (Spain), S.A.U. will appear as the payee on your bank statement.
• Your first direct debit payment to this new bank account will be collected on/or around 20 October, 2018, and thereafter will be collected around the 15th of each month.

Shared Services (SSC)

On 1 October, 2018, the way you contact our Shared Services Center for invoicing and accounts receivables will change. From this date you will need to take the following actions:

• Send your remittance advice to the dedicated mailbox used by the EMEA Shared Service Accounts Receivable department shown in the table below.
• The existing contact email addresses and phone numbers will no longer be in operation. These will be replaced by the contact details in the table below.

Spain