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Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by Country

Americas Support by Phone Support via Email
Brazil Local Toll Free Support: 0800.892.5065
Direct Support: +55 11 3958 0325
(Please note charges will apply)
support@equinix.com
US & Canada Support:  +1.866.378.4649 support@equinix.com
Colombia Support:  +01.800.518.4298 support@equinix.com
Mexico Local Toll Free Support:  800.461.0061
Direct Support:  +52 55 5350 1115
(Please note charges will apply)
support@equinix.com
EMEA Support by Phone Support via Email
Bulgaria Support: +359 2 8430700 servicedesk.bg@eu.equinix.com
Finland Support: +358 94 2453 741 servicedesk.fi@eu.equinix.com
France Support:  +33.1.8488.3496 servicedesk.fr@eu.equinix.com
Germany Support:  +49 30 31198400 servicedesk.de@eu.equinix.com
Ireland Support:  +353 (0)1 903 8613 servicedesk.ie@eu.equinix.com
Italy Support: +39 02 94753529 servicedesk.it@eu.equinix.com
Netherlands Support:  +31.20.808.0015 servicedesk.nl@eu.equinix.com
Netherlands (Enschede) Managed Services:  +31.053.8080.116 supportdesk.nl@eu.equinix.com
Poland Support: +48 22 307 88 93 servicedesk.pl@eu.equinix.com
PLIX Portal: Statistics (Internet Exchange only)
Portugal Support:  +00.351.3088.10818 servicedesk.pt@eu.equinix.com
Spain Support:  +34.911.238.857 servicedesk.es@eu.equinix.com
Sweden Support: +46.8.446.866.08 servicedesk.se@eu.equinix.com
Switzerland (Geneva) Support:  +41.22.518.0720 servicedesk.gv@eu.equinix.com
Switzerland (Zurich) Support:  +41.43.508.1038 servicedesk.zh@eu.equinix.com
Turkey Support: +90 8503930426 serviceDesk.TR@eu.equinix.com
United Arab Emirates (UAE) In UAE: Support:   +97144493850
Outside UAE: Support:  +97144493850
servicedesk.ae@eu.equinix.com
United Kingdom Support:  +44.345.373.2999 servicedesk.uk@eu.equinix.com
Asia-Pacific Support by Phone Support via Email
Australia Local Toll Free: Support: 1800 312 838
Direct: Support:  +61 2 7202 6500
ServiceDesk@equinix.com
China Local Toll Free: Support: 400.120.9055 servicedesk@gaohongidc.cn
Hong Kong Local Toll Free: Support: 800 938 645
Direct: Support:  +852 3018 1786
ServiceDesk@equinix.com
Indonesia Local:  +62.21.2949.3000 customer.care@dci-indonesia.com
Japan Local Toll Free: Support: 0800.123.6449
Direct: Support: +81.50.3204.4692
ServiceDesk.JP@equinix.com
Singapore Local Toll Free: Support:  800.852.6825
Direct: Support:  6531582175
ServiceDesk@equinix.com
South Korea Local Toll Free: Support: 07988.523.8004
Direct: Support: +82 70.7488.3125
ServiceDesk.kr@equinix.com