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Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by Country

Americas Support by Phone Support via Email
Brazil Local Toll Free Support: 0800.892.5065
Direct Support:+55 11 3958 0325
(Please note charges will apply)
US & Canada Support: +1.866.378.4649 support@equinix.com
Colombia Support: +01.800.518.4298 support@equinix.com
Mexico Local Toll Free Support: 800.461.0061
Direct Support: +52 55 5350 1115
(Please note charges will apply)
EMEA Support by Phone Support via Email
Bulgaria Support:+359.2.4917537 servicedesk.bg@eu.equinix.com
Finland Support:+358 94 2453 741 servicedesk.fi@eu.equinix.com
France Support: +33.1.8488.3496 servicedesk.fr@eu.equinix.com
Germany Support: +49.1805.049.555 servicedesk.de@eu.equinix.com
Ireland Support: +353 (0)1 903 8613 servicedesk.ie@eu.equinix.com
Italy Support:+39 02 94753529 servicedesk.it@eu.equinix.com
Netherlands Support: +31.20.808.0015 servicedesk.nl@eu.equinix.com
Netherlands (Enschede) Managed Services: +31.053.8080.116 supportdesk.nl@eu.equinix.com
Poland Support:+48 22 307 88 93 servicedesk.pl@eu.equinix.com
PLIX Portal: Statistics (Internet Exchange only)
Portugal Support: +00.351.3088.10818 servicedesk.pt@eu.equinix.com
Spain Support: +34.911.238.857 servicedesk.es@eu.equinix.com
Sweden Support:+46.8.446.866.08 servicedesk.se@eu.equinix.com
Switzerland (Geneva) Support: +41.22.518.0720 servicedesk.gv@eu.equinix.com
Switzerland (Zurich) Support: +41.43.508.1038 servicedesk.zh@eu.equinix.com
Turkey Support:+908503902803 serviceDesk.TR@eu.equinix.com
United Arab Emirates (UAE) In UAE: Support:  +971.8000.4440837
Outside UAE: Support: +44.345.373.2999
United Kingdom Support: +44.345.373.2999 servicedesk.uk@eu.equinix.com
Asia-Pacific Support by Phone Support via Email
Australia Local Toll Free: Support: 1.800.172.417
Direct: Support: +61.3.8820.5505
China Local Toll Free: Support: 400.120.9055 servicedesk@gaohongidc.cn
Hong Kong Local Toll Free: Support: 800.906.850
Direct: Support: +852.5808.5055
Indonesia Local: +62.21.2949.3000 customer.care@dci-indonesia.com
Japan Local Toll Free: Support: 0800.123.6449
Direct: Support: +81.50.3204.4692
Singapore Local Toll Free: Support: 800.852.3382
Direct: Support: +65.3158.5435
South Korea Local Toll Free: Support: 07988.523.8004
Direct: Support: +82 70.7488.3125