Bit-isle Invoice Changes Information

The Bit-isle operations are being integrated into the Equinix Customer One™ Platform and there will be changes in the way Equinix will invoice you

Details of these changes and an FAQ document can be found on this page. If you have any questions regarding these changes to invoicing of services please contact the Equinix Financial Operations Support Team on BI.FINANCE.customersupport@ap.equinix.com.

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Equinix Customer One™ (ECO)

To deliver globally consistent services, we are integrating Bit-isle services into our Equinix Customer One™ (ECO) platform. This is designed to empower our customers by offering flexibility and increased self-service options.

Invoice and Service Period Start Dates

If you are currently being invoiced one month in advance, we are pleased to tell you that we plan to change the date of your invoice to the start of the relevant service period (period for which you are invoiced). For example, if your service period commences on March 1, 2018, we will invoice on March 1, 2018.

The following exceptions should be noted:

  • N-Series Cloud Services invoices will be generated 2 working days after the 10th of each month.
  • For services such as Smart Hands™, Fault Monitoring and Network Usage, the invoice will be issued a month in arrears, i.e. on the first day of the following month. This means you will only be invoiced for what has been consumed in the previous month.

Calculation of Daily Rate

Currently your invoice is based on a 30 day per month rate. Proration for recurring charges will be based on actual calendar days per month. For example, in March it will be based on 31 days, in April, it will be 30 days

Invoicing Delivery

Written invoices will be sent on the first day of each month by post and if you would like to request a pdf invoice, please contact . Please include your company name and contact email address.

Multiple Orders/Racks or Suites

Where you have placed multiple orders for services linked to the same rack/suite (e.g. additional cabinets/power upgrades), you currently receive one invoice for each of these orders. We plan to provide you with one invoice which will reference your main order for colocation services.

Equinix Invoice Format

Your new invoice will show additional information in relation to your agreements and there will be changes to the product names.

We will notify you separately about the other changes to product names and descriptions based on the terms used in the Equinix Global Product Catalog.

First Invoice from Equinix Customer One Platform

We expect the first invoices from the Equinix platform to be sent from March 2018 for recurring charges. Please be aware you may not receive an invoice from us until this time.

Product Names and Descriptions

Bit-isle product names and descriptions are being aligned with Equinix’s Global Product Catalog and will appear on quotes, order documents and invoices once the integration is complete. More information regarding these changes can be found on the Product Information page in this Resource Center.

For certain services such as Temporary Staffing, we will continue to use the current invoicing format as there will be no system integration at this time.

If the information we have provided does not answer all your questions, please see the Frequently Asked Questions (FAQs) below. You may also email us on BI.FINANCE.customersupport@ap.equinix.com


Frequently Asked Questions

When will invoices be issued?

For monthly fees, the invoice will be issued on the first day of the month when the service begins. For example, the invoice covering March 1, 2018 to March 31, 2018, the invoice will be issued on March 1, 2018. This alignment means you will no longer be due to pay your invoice before the start of the service period.

How will the format and description of the invoice change?

Invoices from the Equinix invoicing platform are more detailed than your existing invoices and will look different. Your new invoice will show additional information concerning your services and use Equinix product descriptions from our product catalog. Please refer to the Invoice Format explained below.

Is it possible to change the billing cycle?

In principle, invoices will be issued monthly at the beginning of each month. However, these can also be issued in cycles of 3 months, 6 months, or one year, depending on the customers’ request. Customers will need to confirm which invoicing cycle they require and this frequency will apply to all invoices for that company.

Is it possible to add a subtotal to the invoice?

Yes, it is possible to add a subtotal to the invoice based on one of the following sections:

  • IBX
  • Order number or Reference number
  • Service Category
  • Reseller account code
  • Order number (the current 8-digit contract number)

Customers will need to confirm which sections they require for subtotals and this selection will apply to all invoices for that company.

Is it possible to split the invoice?

Our invoicing system also allows you more choice on how your invoice is generated based on your individual preferences. We offer greater flexibility by providing various options for breaking down and summarizing charges on each invoice. Invoices can be split in six different ways. Customers can select up to three of the following options:

  • Equinix sales order number
  • Product category
  • Purchase order number
  • Customer reference
  • IBX
  • Recurring/Non-recurring charge

Customers will need to confirm which options they would like to have their invoice split by and this selection will apply to all invoices for that company.

When will the change to the new invoice happen?

We expect the first invoices from the Equinix platform to be sent from March 2018 for recurring charges. Please be aware you may not receive an invoice from the Equinix platform until then.

Would it be possible to receive my invoice in pdf format?

Customers can choose to have either a printed invoice or a pdf invoice. If you wish to request a pdf invoice, please contact billing-jp@ap.equinix.com, clearly stating your company name and email address.

Equinix Customer One Invoice Format

As we transition our customers from the Bit-isle invoicing platform to the Equinix Customer One platform, we would like to introduce you to the changes you will see in the invoice format from Equinix.

This format was developed based on feedback from our customers globally to provide a consistent, simple and straightforward invoice format. It contains separate sections detailing new activity, existing activity and de-installations, allowing customers to clearly identify changes over the course of time. The format also shows additional information in relation to your agreements and there will be changes to the product names. Information such as product details, IBX, rack number, contracted power supply capacity, order number or reference number will be included.

invoice-screen-1invoice-screen-2invoice-screen-3

* Translation for convenience only - the Japanese version shall prevail in the case of inconsistency.