In April 2019, Equinix acquired the Switch Datacenters Amsterdam B.V. (“Switch”) AMS1 business in Amsterdam. Once fully integrated onto the global Equinix systems, you will see changes in how and when Equinix will invoice you. The information below is to help you understand these changes and to prepare your systems accordingly.
Please take the time to read this information as it contains important information. If you have any questions, please do not hesitate to contact our finance integration team NL.FINOPScustomersupport@eu.equinix.com
AMS1 will be renamed AM11 International Business Exchange™ (IBX®).
ECO was developed as a result of customer feedback requesting more flexibility and self-service capabilities. Part of integrating AMS1 onto Equinix systems will involve migrating your assets, billing and customer information onto ECO. This will lead to changes to the way you currently receive and pay your invoices.
Once the integration is complete, the legal entity with which you will transact with will be Equinix (Netherlands) B.V.
Switch invoices are currently issued monthly within the first few days of any given month’s service period. Similarly, for Equinix, your invoices will be issued on the first calendar day of the month for the current service period and will include metered power charges from the previous month. If you receive your invoices quarterly or annually, we will align to monthly invoicing moving forward.
Currently your metered power invoice period is up to the last day of the month and is invoiced one month in arrears. For example, the January charges would be included in the February invoice. Once the integration to ECO is complete, the billing frequency for metered power will remain the same and your invoices will be issued on the first calendar day of the month, showing the billing period of when the readings were taken.
Any chargeable time that is additional to the time included in the relevant Work Order (or equivalent order for services) will be charged in 15-minute increments.
Equinix delivers all invoices in PDF format via email just as you have received from Switch in the past. If there is a need to change the email address for invoice delivery, please contact NL.FINOPScustomersupport@eu.equinix.com and we will update our records.
The Equinix invoicing system is fully automated and the format is different from what you receive from Switch today. Some of these changes are as follows:
Switch product names and descriptions are being aligned with the Equinix Global Product Catalog. Once the migration is complete, the corresponding Equinix product names will appear on quotes, order documents and invoices. You will find detailed information in this Resource Center regarding these product changes in the coming weeks.
The payment method for Equinix is either by bank transfer or direct debit. If you wish to setup a direct debit, please contact us at NL.FINOPScustomersupport@eu.equinix.com
These changes are scheduled to take effect the month after the integration onto ECO is complete.