Equinix Customer Portal Easy-to-use website to manage your account.

Place orders, open tickets, and manage your account through the Equinix Customer Portal.

Your infrastructure operates 24 hours a day, 7 days a week, 365 days a year, and so does Equinix Customer Care. The convenient Equinix Customer Portal gives you instant access for reporting issues, opening trouble tickets, and ordering new services.

Services include*:

  • Open work visit tickets
  • Schedule shipments
  • Place orders for Smart Hands™ assistance or turn up a cross connect
  • Open trouble tickets
  • Manage site access for your personnel

*Service varies by region and location

Explore More

  • Customer Support Overview

    Reliable, accessible and experienced customer support is available across our global footprint of IBX data centers in 38 markets.

  • Smart Hands Remote Support

    Equinix IBX Technicians can provide assistance for remote management, custom installations and trouble shooting of your equipment as well as other services.

Brochures & Datasheets

Case Study

  • Arces Network (PDF)

    Managed services provider, Arces, uses Smart Hands to deploy remote infrastructure with confidence.


Customer Portals by Region
  • Equinix Customer Portal
    (U.S. and Europe)

  • Equinix Services Portal

Support by Region
  • Americas
    Get support in the Americas region.

  • Asia-Pacific
    Get support in the Asia-Pacific region.

  • EMEA
    Get support in the EMEA region.

Download Case Study PDF

Arces Case Study

Find out how managed services provider, Arces, used Smart Hands to deploy remote infrastructure with confidence.