Equinix Customer Portal Easy-to-use website to manage your account.
Place orders, open tickets, and manage your account through the Equinix Customer Portal.
Your infrastructure operates 24 hours a day, 7 days a week, 365 days a year, and so does Equinix Customer Care. The convenient Equinix Customer Portal gives you instant access for reporting issues, opening trouble tickets, and ordering new services.
- Open work visit tickets
- Schedule shipments
- Place orders for Smart Hands™ assistance or turn up a cross connect
- Open trouble tickets
- Manage site access for your personnel
*Service varies by region and location
Reliable, accessible and experienced customer support is available across our global footprint of IBX data centers in 38 markets.
Equinix IBX Technicians can provide assistance for remote management, custom installations and trouble shooting of your equipment as well as other services.
Brochures & Datasheets
Manage your operations remotely with Smart Hands, our remote assistance technician service.
Managed services provider, Arces, uses Smart Hands to deploy remote infrastructure with confidence.
See how Equinix can help support you in an IBX data center or away from it.