Talk to Us
Tell us more about how we can help you develop strategies to best leverage Platform Equinix.
Get in TouchEquinix Customer Portal Easy-to-use website to manage your account.
Place orders, open tickets and manage your account through Equinix Customer Portal.
An Equinix IBX® data center is open 24 hours a day, 7 days a week and 365 days a year. We understand that your support requests need to be heard at any time of day or night. Our convenient Equinix Customer Portal gives you instant access to open troubleshooting tickets, place an order or check your account.
Types of services include*:
- Open work visit tickets
- Schedule shipments
- Place orders for Smart Hands assistance or even turn up a cross connect
- Open trouble tickets
- Manage site access for your personnel
*Service varies by region and location
Explore More
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Customer Support Overview
Reliable, accessible and experienced customer support is available across our global footprint of IBX data centers in 38 markets.
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Smart Hands Remote Support
Equinix IBX Technicians can provide assistance for remote management, custom installations and trouble shooting of your equipment as well as other services.
Brochures & Datasheets
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Smart Hands Remote Support Datasheet (PDF)
Manage your operations remotely with Smart Hands, our remote assistance technician service.
Case Study
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Arces Case Study (PDF)
Managed services provider, Arces, uses Smart Hands to deploy remote infrastructure with confidence.
Video
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Watch video on Customer Support at Equinix (video)
See how Equinix can help support you in an IBX data center or away from it.