Eliminate the cost and complexity of in-house infrastructure by deploying inside Equinix. With our premium colocation solutions, your assets reside in a secure facility featuring proper cooling as well as redundant power supply and connectivity.
An IT platform is not just infrastructure and hardware – there is also the application layer, which requires people to install, upgrade, configure and keep the platform in operation. These are technical activities that not all enterprises have the time or the know-how to carry out.
To complement our traditional Colocation solutions, Equinix also offers a Managed Colocation service in Brazil. Based on the idea of partial Outsourcing, your enterprise provides assets and business rules, while our experienced Brazilian team provides the entire infrastructure and manages your environment.
For each requirement, our team of solution architects creates a customized design. You can hire our team to manage a single piece of equipment or your entire environment. You can hire our team to be ready to act on demand, servicing your requests as needed, or allow our team to act proactively, assuming all of your environment’s monitoring and management responsibilities. Our deadlines and metrics (SLA) are always guaranteed by contract. Don’t worry about your system’s maintenance, updates and settings. Take advantage of our expert staff and free up your team to work on real improvements for your business.
The Managed Colocation solution is supported by a large team of experts. Training and qualification are part of our routine, and 85% of our technical staff is certified in the main technologies in the market. Your enterprise will be served by an expert in the technology of your requirement. Our Brazilian team has the know-how to manage operating systems, firewalls, databases, routers and switches, backup solutions and application servers from a wide range of providers. Each project has its own peculiarities. You may choose to rely on our assistance on specific tasks only, or leave all management responsibilities in our hands. That’s why we offer two Managed Colocation modes. You can use both modes, on different servers, within the same project.
With Managed Colocation – Help Desk (HD), our professionals are ready to act upon your request. Whenever you need to perform an activity in your environment, just contact us through Customer Portal or our call center. Our 24/7 service is permanent and, as guaranteed by contract, we will act within 15 minutes. You can count on HD management for installation, operation, configuration changes or failure recovery on servers and network devices.
If you want even more peace of mind, we offer the option of Managed Colocation – Total Management (GT). Your team won’t have to monitor services or worry about any maintenance activity within your environment. We guarantee a secure and updated environment. GT takes care of routine monitoring and update activities in your environment, guaranteeing security and an operation that performs according to expectations.
Monthly Service Level Report
Specific technical support for troubleshooting
Service starts within 15 minutes of request
Call History available in Extranet
Operating System reinstalled and backup restored
Administration of Operating System and basic applications
Performance control and adjustments
Update and Upgrades
Vulnerability analysis (optional)