Customer Support

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IBX customers comprise the largest enterprise, network, and Internet content companies in the world. These companies expect reliable, accessible, and experienced support for their mission-critical operations. Equinix makes it the highest priority to support our customers with a wide range of customer services to suit their needs.

Our IBX staff of engineers, technicians, and customer-care specialists offers on-site technical and logistical support for customers 24 hours a day, 7 days a week. Each IBX center is equipped with customer kiosks that have phones, PCs, and data ports available so that customers may check e-mail, print a document, or just get online.

Support by Region
  • Americas
    Get support in the Americas region.

  • Asia-Pacific
    Get support in the Asia-Pacific region.

  • EMEA
    Get support in the EMEA region.