Equinix Customer Portal Easy-to-use website to manage your account.

Place orders, open tickets, and manage your account through the Equinix Customer Portal.

Your infrastructure operates 24 hours a day, 7 days a week, 365 days a year, and so does Equinix Customer Care. The convenient Equinix Customer Portal gives you instant access for reporting issues, opening trouble tickets, and ordering new services.

Services include*:

  • Open work visit tickets
  • Schedule shipments
  • Place orders for Smart Hands™ assistance or turn up a cross connect
  • Open trouble tickets
  • Manage site access for your personnel

*Service varies by region and location

Explore More

  • Customer Support Overview

    Reliable, accessible and experienced customer support is available across our global footprint of IBX data centers in 38 markets.

  • Smart Hands Remote Support

    Equinix IBX Technicians can provide assistance for remote management, custom installations and trouble shooting of your equipment as well as other services.

Brochures & Datasheets

Case Study

  • Arces Network (PDF)

    Managed services provider, Arces, uses Smart Hands to deploy remote infrastructure with confidence.

Video

Customer Portals by Region

  • Equinix Customer Care Portal (U.S.)
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  • Equinix Customer Portal (U.S.)
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  • CustomerOne (former Switch and Data)
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  • Equinix Customer Portal (Europe)
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  • Equinix Services Portal (Asia-Pacific)
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Support by Region

  • Americas
    Get support in the Americas region.

  • Asia-Pacific
    Get support in the Asia-Pacific region.

  • EMEA
    Get support in the EMEA region.

Download Case Study PDF
Arces Case Study

Find out how managed services provider, Arces, used Smart Hands to deploy remote infrastructure with confidence.

DOWNLOAD