Solutions
SMART HANDS
Manage infrastructure remotely with Smart Hands, our remote assistance technician service. Our Smart Hands technicians are trained in the latest technologies and they are available 24 hours a day, seven days a week.
Services include:
- On-site/off-site technical assistance and troubleshooting
- Tape Backup: Cassette exchange and strongbox storage, retrieval and transport
- Equipment installations and configurations
- Ladder racking, pre-wiring of patch panels and equipment
- Interface card removal, installation and configuration
- Testing media for continuity and proper signaling
- Providing visual verifications to assist in remote troubleshooting
- Installing, replacing or removing, , inventorying/labeling of equipment
- Assistance in the conference room and AV equipment setup
- Powercycling a router, server, switch and soft-booting a server
- Adding, removing or verifying a demarcation
- Moving equipment within your space and cabinets
- Backup tape maintenance (swapping, logging, storing/shipping)
- More