Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by Country
AmericasSupport by PhoneSupport via Email
US & CanadaSupport: +1.866.378.4649 BrazilRio De Janeiro & Sao Paulo: 55.(21 or 11).3958.2564
Other Locations: 0800.282.3330
EMEASupport by PhoneSupport via Email
United KingdomSupport: +44.0.345.373.2999 GermanySupport: +49.0.1805.049.555 FranceSupport: +33.1.8488.3496 NetherlandsSupport: + Geneva, SwitzerlandSupport: +41.22.518.0720 Zurich, SwitzerlandSupport: +41.43.508.1038 United Arab Emirates (UAE)In UAE: Support: +971.8000.4440837
Outside UAE: Support: +44.845.3732999
Asia-PacificSupport by PhoneSupport via Email
AustraliaLocal Toll Free: Support: +1.800.172.417

Direct: Support: +61.3.8820.5505
Hong KongLocal Toll Free: Support: 800.906.850
Direct: Support: +852.5808.5055
SingaporeLocal Toll Free: Support: 800.852.3382
Direct: Support: +65.3158.5435
ChinaLocal Toll Free: Support: 400.842.8001
Direct: Support: +65.3158.3073
JapanLocal Toll Free: Support: 0066.3384.0073
Direct: Support: +81.3.4520.8118
IndonesiaLocal: +62.21.2949.3000

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Support: +1.866.378.4649

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